We are outsourcing specialists who help you launch successful Inbound Call Center & BPO projects with in the Philippines. We work with our clients to envision world class success stories for organizations of all shapes and sizes.
A BOUTIQUE & ALL DIGITAL PHILIPPINES – BASED REMOTE OUTSOURCING FIRM
We are a 100% remote outsourcing firm that helps you get clear on your call center and BPO outsourcing strategy. We specialize in launching customer care and BPO campaigns leveraging Philippines agents and managers that work from home.
Why go 100% remote? The benefits of deploying an outsourcing campaign using agents that work-from-home include more competitive prices (cutting out unneeded office expenses), a larger talent pool across the entire country, access to better quality and morein-demand talent, lower turnover, and increased quality when done right.
All professionals hired by C9Digital go through extensive employment and background checks, receive company sponsored podcast-quality audio hardware, pass internet speed tests, are managedby C9Digital executives, work using industry standard time tracking software, and includedaily/weekly or monthly productivity reports. We’re passionate about launching Live Chat, Email Support, Phone Support, and general BPO campaigns for our clients located around the world.
Our focus is on creating winning outsourcing success stories and to ensure that all our clients have a great experience while doing business in the Philippines.
SERVICES WE PROVIDE
Customer Care Outsourcing Campaigns
We’ll help you launch successful customer care outsourcing projects and ensure your end-customers or clients enjoy a premium, high quality post-purchase brand experience.
We help launch the following outsourcing campaigns for clients around the world:
- Phone Support
- Customer Service
- Email Support
- Live Chat Support
- Technical Support
“We help setup customer care and technical support services for your customers, 24/7, 365 days a year in English, Spanish, French, German, Italian, Japanese, Korean or Chinese.”
Business Process Outsourcing (BPO) Services
We match you with competent, detailed-oriented, collaborative outsourcing vendors to support your key business operations and activities to achieve extraordinary results and cost savings. Some of the BPO outsourcing services we help our clients achieve success with include:
- Data Entry
- Accounting Outsourcing
- Application Processing
- Data Conversion and Document Digitization
- Billing and Invoicing Services
- Data Mining
- Back Office
- Market Research
- Document Indexing and Archiving Services
- Recruitment and Manpower
INDUSTRIES WE SERVE
Finance & Banking
Media & Entertainment
Manufacturing & Chemical
Travel & Hospitality
Technology & Software
Supply Chain & Logistics
BENEFITS OF OUR CONSULTING SERVICES
GLOBAL LEADERSHIP TEAM
C9 Digital has battle-tested experience when it comes to recruiting, vetting, hiring, training and deploying customer care agents for clients across North America, Europe and Asia.
We can provide you teams that either work in a physical office or teams that work from home. Leveraging our remote agent model, we can hire experienced and qualified talent anywhere in the world in order to provide you the exact solution you are looking for.
FAST CAMPAIGN LAUNCH
For most campaigns (team sizes of 3-20 full time agents) we can complete the hiring and training phase within 4 weeks.
We pride ourselves on offering our clients a fast but competent solution to hiring and scaling their teams up based on the demands within their businesses.
CUTTING EDGE TECHNOLOGY
Whether you’re in need of a CRM, Dialer, Live Chat, or Automation software, we have you covered. Our experienced consultants will be able to learn about your business and recommend the right technology solutions in order to provide your customer care team the infrastructure and tech they need to succeed within their role.
If you’re not sure exactly what you need we’ll be able to evaluate your current setup and recommend the right solutions available for you.
EXPERIENCED MANAGEMENT TEAM
C9 Digital has experience running customer care for some of the top brands in the United States. At the heart of our business is the understanding that customer care is all about people.
By understanding how people think, act and feel we’re able to design campaigns that will wow your customers and elevate your brand over everyone else.
ACHIEVE THE EXTRAORDINARY WITH C9 DIGITAL
We are outsourcing specialists who help you launch high quality, efficient, and scalable customer care and BPO campaigns. We work with our clients to provide objective strategy, tips and insights to cut costs through outsourcing while moving your organization up the value-chain!