We are outsourcing consultants who help you launch successful outsourcing projects in the Philippines. We work with our clients to build world class, customer care and BPO success stories for organizations of all shapes and sizes.
A BOUTIQUE & COLLABORATIVE PHILIPPINES-BASED OUTSOURCING CONSULTANCYWe are consultants that help you get clear on your call center and BPO outsourcing strategy. We can help you find outsourcing vendors that are a good fit for your requirements or launch your campaign in-house utilizing our own staff and management teams. We stay with you during the course of your outsourcing campaign and provide advisory, support and guidance to ensure it succeeds. Our areas of expertise include BPO/Call Center services such as Live Chat, Email Support, Phone Support and Back Office.
Our focus is to create winning outsourcing success stories and to ensure that all our clients have a great experience while doing business in the Philippines.
SERVICES WE PROVIDE
Customer Care Outsourcing Campaign Placement
We’ll help you find the right outsourcing partner who has the technology, capabilities, and insights to deliver results and positive success stories.
We help launch the following outsourcing campaigns across the Philippines:
- Phone Support
- Customer Service
- Social Media Management
- Email Support
- Live Chat Support
- Technical Support
- Paid Social Advertising
“We help setup customer care and technical support services for your customers, 24/7 365 days a year in English, Spanish, French, German, Italian, Japanese, Korean and Chinese.”
Business Process Outsourcing (BPO) Services
We match you with competent, detailed-oriented, collaborative outsourcing vendors to support your key business operations and activities to achieve extraordinary results and cost savings. Some of the BPO outsourcing services we help our clients achieve success with include:
- Data Entry
- Accounting Outsourcing
- Application Processing
- Data Conversion and Document Digitization
- Billing and Invoicing Services
- Data Mining
- Back Office
- Market Research
- Document Indexing and Archiving Services
- Recruitment and Manpower
INDUSTRIES WE SERVE
Finance & Banking
Media & Entertainment
Manufacturing & Chemical
Travel & Hospitality
Technology & Software
Supply Chain & Logistics
BENEFITS OF OUR CONSULTING SERVICES
GLOBAL LEADERSHIP TEAM
C9 Digital has battle-tested experience when it comes to recruiting, vetting, hiring, training and deploying customer care agents for clients across North America, Europe and Asia.
We can provide you teams that either work in a physical office or teams that work from home. Leveraging our remote agent model, we can hire experienced and qualified talent anywhere in the world in order to provide you the exact solution you are looking for.
FAST CAMPAIGN LAUNCH
For most campaigns (team sizes of 3-20 full time agents) we can complete the hiring and training phase within 4 weeks.
We pride ourselves on offering our clients a fast but competent solution to hiring and scaling their teams up based on the demands within their businesses.
CUTTING EDGE TECHNOLOGY
Whether you’re in need of a CRM, Dialer, Live Chat, or Automation software, we have you covered. Our experienced consultants will be able to learn about your business and recommend the right technology solutions in order to provide your customer care team the infrastructure and tech they need to succeed within their role.
If you’re not sure exactly what you need we’ll be able to evaluate your current setup and recommend the right solutions available for you.
EXPERIENCED MANAGEMENT TEAM
C9 Digital has experience running customer care for some of the top brands in the United States. At the heart of our business is the understanding that customer care is all about people.
By understanding how people think, act and feel we’re able to design campaigns that will wow your customers and elevate your brand over everyone else.
ACHIEVE THE EXTRAORDINARY WITH C9 DIGITAL
We are outsourcing consultants who help you find the right fit outsourcing vendors within the call center, customer care, and BPO space. We work with our clients to provide objective strategy, tips and insights to negotiate successful outsourcing contracts within the Philippines.